Terms of Service
Phone: 1-360-457-9136
Fax: 1-360-457-9235
chris@wlaromas.com
ORDERING:
We are wholesalers and sell only to verified resellers. Washington State customers must have Reseller Permit on file with us. MINIMUM ORDER: $100. No terms are offered and all order require prepayment. We accept Master Card, Visa, Discover, JCB, American Express and Paypal. You may also pay by check or wire transfer. Returned checks will incur a $25 service charge.
All orders are insured against loss or damage. The cost of this insurance is included in your shipping fee. Default shipping is UPS ground unless you notify us of another preference. We attempt to pack your order the day payment is received.
It is our goal to ship each order by the next business day; however, due to the varying transit times of the many imported materials on our product list, there may be occasions when a complete order cannot be shipped within this time frame. If this situation occurs, customers will be notified by email within one business day of order placement.
SHIPPING:
Our default shipping method is UPS ground for the continental US and USPS for HI, AK and international orders. If you prefer some other shipping method please let us know at the time you order. We can also ship FEDEX (on request). Shipping charges include insurance.
For international orders, all custom duties and brokerage fees are the responsibility of the customer.
RETURNS/CANCELLATIONS:
If for any reason a customer is not satisfied with a product, it may be returned for replacement, credit on the customer's account, or refund. Product dissatisfaction, shipping errors, or damage in shipping, or your intention to return an item for any other reason must be reported to us within 7 business days of your receiving your order. We always encourage buying samples of products before ordering a large quantity (please note samples are not returnable or refundable).
For a return or for cancellation of an order already shipped, you must first receive pre-authorization before sending the order back. For pre-authorization, contact Christopher McMahon at email:
somanath@aol.com or fax 360-457-9235.
If you are returning a product for any other reason than a defect in the product, shipping error, or damage in shipping, you will be charged a restocking fee of 15%. Shipping and insurance for authorized returns of goods for any reason other than shipping error, product defects, or damage during original shipment are the responsibility of the customer.
PRICING:
Prices are subject to change due to fluctuating market conditions, so check the price webpages for current prices.
Prices are effective as of the "Updated" date on each page.